Privacy Policy

For the Kizza Application

Last Updated: 2026

This policy explains how Kizza collects, uses, and protects your personal data when you use the Kizza website or application.

Kizza is committed to protecting your privacy and complying with data protection regulations in the Kingdom of Saudi Arabia.

1. Introduction

In accordance with the applicable regulations in the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL) issued by the Saudi Data and Artificial Intelligence Authority (SDAIA), Kizza respects your privacy and is committed to protecting your personal data. By using the Kizza website or application, you agree to the privacy practices described in this policy.

2. Data We Collect

We collect only the minimum data necessary to provide our services, including identification data such as name, mobile number, and email address; business data such as business name, activity type, and location; order and delivery data such as pickup and delivery addresses and order times; and technical data such as device type, IP address, and usage data for service improvement.

3. How We Use Your Data

We use your data solely for operating and managing delivery and order services, connecting customers with small and medium businesses, improving user experience and service quality, communicating with you regarding orders or support, and complying with legal and regulatory requirements.

4. Data Sharing

We do not sell your data or share it for marketing purposes. Data may only be shared with delivery partners, technical service providers, and official authorities when required by law, within the limits permitted by Saudi regulations.

5. Data Protection

We apply appropriate technical and security measures to protect your data from unauthorized access, loss, alteration, or unlawful disclosure. Access to data is restricted to authorized personnel and only for legitimate purposes.

6. Your Rights

Under the Saudi Personal Data Protection Law, you have the right to request access to your data, request correction or updating, request deletion unless there is a legal obligation to retain it, and withdraw consent at any time.

7. Cookies

We may use cookies to improve performance and user experience. You can manage cookies through your browser settings.

8. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with the updated date.

9. Contact

For privacy-related inquiries, please contact us at: privacy@kizza.com.sa